Returns & Exchanges
At Primal Queen, we want you to feel empowered in your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our goal is to ensure your royal wardrobe fits perfectly and meets the highest standards of quality and style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original bag.
Ship It Back
Drop off your package at any authorized carrier location; make sure to obtain a tracking receipt for your records.
Receive Your Refund
After our warehouse team inspects the returned garments, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing