Frequently Asked Questions
Everything you need to know about your Primal Queen experience.
What is the typical shipping timeframe for my order?
We process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How do I ensure I select the correct size?
Each product page features a detailed 'Primal Sizing Guide'. We recommend measuring your bust, waist, and hips and comparing them to our chart, as our high-performance fabrics are designed for a snug, supportive fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Simply visit our Returns Portal to start your exchange or refund process.
Are your materials sustainably sourced?
Yes, at Primal Queen, we prioritize ethical manufacturing. Our collections use premium, eco-friendly textiles that are both durable for heavy training and gentle on the planet.
How should I care for my Primal Queen apparel?
To maintain the integrity of the fabric and prints, we recommend machine washing cold on a gentle cycle and hanging to dry. Avoid using bleach or ironing directly on the logos.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.